1. Scope of application
These General Terms and Conditions of Sale (or "GTC") apply without restriction or reservation to all sales concluded by the company WOWE SARL, with a share capital of €1,000, registered with the RCS LYON under number 822 290 805, whose head office is located at 147 cours Tolstoï - 69100 Villeurbanne, its trading name is WO&WÉ ("The Seller"), to consumers and non-professional buyers ("The Buyer or the Customer"), wishing to acquire the products offered for sale by the Seller ("The Products") on the site www.woandwe.com ("the Site".
They specify in particular the conditions of ordering, payment, delivery and management of any returns of Products ordered by Customers.
Acceptance of the T&Cs is made upon finalization of the order validation. This acceptance can only be full and complete. Any acceptance subject to reservation is considered null and void.
These General Terms and Conditions are accessible at any time on the Site and will prevail, where applicable, over any other version or any other contradictory document. The Customer declares that they have read these General Terms and Conditions and have accepted them by checking the box provided for this purpose before implementing the Order procedure. As these General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is the one in force on the website on the date the order is placed.
2. Products
The products governed by these General Terms and Conditions are those that appear on the site. The essential characteristics of the Products are described and presented with the greatest possible accuracy on the product description sheet on the Site. It is specified that the photographs and graphics of the articles or their reproduction on any other medium that appear on the Site have only an indicative value, they are not contractual in nature and cannot engage the responsibility of the Seller. The choice and purchase of a Product is the sole responsibility of the Customer.
The Customer is particularly informed that the objects manufactured by the Seller and offered for sale are handcrafted and may present differences in size or shade of color which cannot be considered as defects.
The Customer is required to refer to the description of each Product in order to know its properties, essential features and delivery times.
3. Rates
The prices of the Products for sale on the site are expressed in euros, including VAT. Packaging and shipping costs are charged in addition, their amount will be indicated once the item is added to the basket. Bulky Products with dimensions not supported by the carrier will be subject to personalized shipping (see delivery section).
The Seller reserves the right to modify the prices of the Products presented on the site.
4. Availability of products
None of the items presented on the Site are held in stock. Each product is made especially for each Customer after confirmation of their order. Lead times may vary depending on our supply of parts and materials, and the order book.
5. Order
Orders are placed with WO&WÉ directly on the website www.woandwe.com and entail payment obligation.
When placing an Order, the Customer agrees to provide the information requested. The Customer is invited to carefully reread all of this information. This information and the details of the order are the subject of a detailed summary before the final validation of the order. After validating his order on the Site, the Customer will receive an email confirming the order.
The Seller confirms the order by email summarizing all the products ordered. If this email is not received, the Customer is invited to contact contact@woandwe.com
6. Payment
The price is payable in cash, in full on the day the order is placed by secure payment.
The different payment methods accepted for settlement of Orders on the Site are as follows:
– Payment by bank card (Carte Bleue, Visa, Mastercard);
– Payment by Paypal account.
– Payment by Apple Pay
The data provided for payment methods by bank card are processed securely. The Seller has no access to these bank details under any circumstances, and does not store them on its servers: for this reason, these details are systematically requested again during any new transaction on the Site.
The Buyer guarantees to the Seller that he is fully authorized to use the payment card (single or multiple purchase) or the Paypal account for the payment of his Order and that these means of payment legally give access to sufficient funds to cover all costs resulting from his Order on the Site. The Seller cannot be held responsible for any fraudulent use of the means of payment used. The Seller reserves the right to suspend or cancel any Order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any amount that would be due by the Buyer or in the event of a payment incident.
The Seller reserves the right to refuse to make a delivery or to honor an Order from a Buyer who has not fully or partially paid a previous Order or with whom a payment dispute is currently being administered.
7. Delivery
7.1 Delivery areas
The Products are offered worldwide, subject to impossibility on the part of the Seller.
For all Products shipped outside the European Union and DOM-TOM, the price will be calculated excluding taxes automatically on the invoice.
7.2 Place of delivery
Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the residential address of the Customer or any other natural person of his choice, if this is clearly specified when ordering or pre-ordering. Delivery cannot be made to hotels or PO boxes.
When registering the Customer's personal details, the latter must ensure the accuracy and completeness of the mandatory data that he provides. In the event of an error in the wording of the recipient's contact details, Six et Sept cannot be held responsible for the impossibility of delivering the Product(s).
7.3 Pick-up from the workshop
The withdrawal of the Product from our workshop in Villeurbanne (69), France is possible. To do this, simply choose “Collection from the workshop” when choosing delivery. In this case, the Seller will contact the Customer to arrange an appointment.
The choice of carrier cannot be changed once payment has been made.
7.4 Delivery times
Delivery times are indicated when the Order is placed. These are indicative times, expressed in working days and corresponding to the average processing and delivery times.
The Seller cannot be held responsible for the consequences of a delay in delivery which is not its fault or which is due to an act of force majeure.
7.5 Receipt of products
Delivery is deemed to have been made upon delivery of the Products to the Customer by the carrier, as evidenced by the control system used by the latter.
Upon receipt of the Products, the Customer shall ensure that the items received are in conformity. Any anomaly concerning the delivery (missing item, incorrect model/colour combination, damaged package) must be notified on the same day of receipt or at the latest on the first working day following receipt, by e-mail to contact@woandwe.com or by sending an e-mail using the contact form on our website. They must include: – the Customer's contact details, the product references, the reasons for the complaint. Any complaint made after this period shall release the Seller from any liability. The Seller reserves the right to ask the buyer to return the defective product. The return costs shall be borne by the buyer unless the return is due to an error on the part of the Seller. If the above conditions are met, the Seller will then either exchange or refund the defective product(s), or re-ship the missing product (subject to the validity of the buyer's request).
8. Right of withdrawal
For products whose manufacture was not carried out to order, the Customer has, in accordance with the provisions of Article L 221-18 of the Consumer Code, a withdrawal period of 14 clear days from receipt or collection of the products to return them to the Seller for exchange or refund.
The return costs will be the exclusive responsibility of the Customer.
On the other hand, the right of withdrawal cannot be exercised in accordance with the provisions of Article L221-28 of the Consumer Code, when the Customer has placed an order for a product manufactured under the conditions described in Article 4 above. In this context, no return of products will be accepted by the Seller.
The Customer must exercise his right of withdrawal by sending (by email or post) his request to the Seller, attaching any document certifying the date of receipt of the products (e.g. delivery note, etc.) for identification of his order.
WO&WÉ undertakes to contact the Customer within 72 hours to provide details of the product return procedure.
The Product(s) for which the Customer exercises his/her right of withdrawal must be returned to the address provided by the Seller within a maximum period of fourteen (14) clear days from his/her withdrawal. The Customer must place all of the products in their original packaging, in perfect condition and carefully prepare the return package(s).
Returns will only be accepted if the product return procedure is followed by the Customer.
The Customer may not exercise his right of withdrawal if the returned products are unfit for resale, for example due to obvious deterioration.
In the event of a return of the products by the Customer who has exercised his right of withdrawal in accordance with this article, the Customer assumes the risks of transport.
9. Data protection
In application of law 78-17 of January 6, 1978 amended by law n ° 2018-493 of June 20, 2018, it is recalled that the personal data requested from the Customer are necessary for the processing of his order and the establishment of invoices, in particular. This data may be communicated to the Seller's potential partners responsible for the execution, processing, management and payment of orders. The processing of information communicated via our website meets the legal requirements regarding the protection of personal data, the information system used ensuring optimal protection of this data. The Customer has, in accordance with the national and European regulations in force, a permanent right of access, modification, rectification, opposition, portability and limitation of processing with regard to information concerning him.according to the terms defined on the website.
10. Intellectual property
All content present, such as texts, graphics, logos, images, photographs, videos are the property of the Seller and are protected by French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.
11. Disputes
These General Terms and Conditions are governed by and subject to French law. They are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be authentic in the event of a dispute.
The Customer is informed that he may in any event resort to any alternative dispute resolution method (conciliation, for example) in the event of a dispute. The Customer is informed that he may in any event resort to conventional mediation, in particular with the Consumer Mediation Commission (C. consom. Art. L. 534-7).
